Privacy Policy

Who we are

J. Austin & Company ("J. Austin," "we," "us," or "our") is a precious metals, coin, and jewelry buyer serving the Rogue Valley from Ashland and Grants Pass, Oregon, through our website jaustinbrokers.com. J. Austin & Company is operated by TIZA WORLD INC.

This Privacy Policy explains what information we collect, how we use it, and the choices you have — including for our text-messaging (SMS) program.

Information we collect

We collect information you give us directly and a limited amount of technical information automatically.

• Information you provide: your name, phone number, email address, the details or photos of items you ask us to evaluate, appointment requests, and any messages you send us through our website contact form or by text.
• SMS opt-in records: if you opt in to text messages, we keep a record of your consent, including the date, time, and the phone number you provided.
• Automatic information: basic device and usage data (such as IP address and pages viewed) and, where enabled, analytics cookies or identifiers used to understand site traffic.

How we use your information

We use your information to:

• Respond to your inquiries and provide free, no-obligation appraisals and offers.
• Schedule and confirm appointments at our Ashland or Grants Pass location.
• Send you text messages you have requested or opted in to receive (see below).
• Operate, maintain, and improve our website.
• Keep transaction records required of precious-metals dealers under Oregon law (ORS 646A) and meet other legal obligations.
• Detect and prevent fraud or misuse.

Text messaging (SMS) and mobile information

When you opt in to receive text messages from J. Austin & Company, we collect your mobile phone number and your consent to contact you. We use a third-party messaging provider (such as Twilio) solely to deliver the messages you have requested. Full program details, including how to opt out, are in our SMS Terms & Conditions.

How we share information

We do not sell your personal information. We share it only in these limited ways:

• Service providers: companies that help us operate — such as our text-messaging provider, email delivery provider, website hosting, and analytics. They may use your information only to provide services to us and may not use it for their own purposes.
• Legal and safety: when required by law, subpoena, or to protect our rights, our customers, or the public.
• As stated above, we never share your SMS opt-in information or mobile number with third parties for marketing.

Cookies and analytics

We may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings. We honor recognized browser-based opt-out signals, including Global Privacy Control (GPC), as a request to opt out of the sale or sharing of personal data and targeted advertising.

Your privacy rights

If you are an Oregon resident, the Oregon Consumer Privacy Act gives you the right to access, correct, delete, or obtain a copy of your personal data, and to opt out of its sale or use for targeted advertising. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Data retention

We keep your information only as long as needed for the purposes described in this policy and to meet our legal and recordkeeping obligations, after which it is securely deleted or anonymized.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Children's privacy

Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and significant changes will be posted on this page.

Contact us

Questions about this policy or your information? Reach us at:

J. Austin & Company
1632 Ashland St., Ashland, OR 97520
(541) 482-3715
[email protected]

See also our SMS Terms & Conditions.